Dhobi Ghar Tak

Dhobi ghar tak logo

Term & Conditions

•Express delivery of garments will be charged @ 25-50 % Extra ( depending on urgency).

• we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, etc. We request that customers empty pockets prior to leaving items with us. Customer is responsible for any and all damage caused by any items (lipstick, Gum, Pens, etc.) left in its clothing or in the bags that cause any damage to the clothing, cleaning machines, or anything else.

•Customers are requested to examine garments at the time of delivery.

• We may use the images of your clothes for promotional purposes.

•Pick-up, Delivery Scheduling and Turnaround Time Service days and turnaround time may vary by location or overload of work or any other special occasions. Washing Xpress will make its best reasonable effort to adhere to our service schedule; however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.

•Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related Website/App is inaccurate at any time without prior notice (including after you have submitted your order).

•We accept no liability for any loss or damage of the clothes arising due to fire, burglary etc.

•All articles are accepted at customers’ risk.

•We are digitally active on all the social media  platforms.

•Every effort is made to remove stains, but Dhobi Ghar Tak, will not be responsible for stubborn and un-removable stains

•Customers are requested to examine garments at the time of delivery. All damages, loss or quality issue must be reported within 7 Days of delivery. Any complaints received after 7 days of delivery will be null and void and will not be covered under this program.

•We are not responsible for fastness / running of colour / shrinkage / damage to embellishments / embroidery work on the garments during process.

•We may use the images of your clothes for promotional purposes.

•The tariff of garments will be decided on a case to case basis depending on the complexity of the garments. The rates mentioned in the price list are indicative and minimal.

• In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 5-8 times the value of the charges specified to the customer.

• We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to environment.

• If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution